Business Process Outsourcing Services

A.      Call Center Services

B.      Medical Transcription Services

C.      VoIP Server Installation and configuration

Call Center Services

At Sidqcon, we offer virtual office/employee services to help clients acquire more business, reduce operational costs, and increase profits.  Utilizing a dedicated team of operators, account representatives, and account managers, our professionals will handle calls, sell products, and offer additional services on your behalf.  Irrespective of your location, our virtual employees will help your business grow.

Our services include the following:

  • Outbound Call Center Solutions
    • Lead Generation
    • Scheduling of Appointments
    • Soft Sales
    • Email Follow-up
    • Seminar Registration
  • Inbound Call Center Solutions
    • Comprehensive customer service
    • Round-the-clock support
  • Virtual Help Desks
  • Online Website Support
  • Appointment Scheduling / Confirmation
  • 24×7 Order taking
  • Online Surveys Administration
  • Data Entry
  • Online Administrative Assistants

Medical Transcription Services

Sidqcon offers medical transcription services for healthcare service providers, from a variety of audio file formats.  Our service is specifically designed for clients with a volume of transcription needs that require a partner who can accommodate transcription needs with great speed and accuracy.  Our location gives us the leverage to utilize the time zone difference between the US and Pakistan.  We are able to produce quality Progress Notes, Discharge Summaries, Letters, Consultations, SOAP Notes, History & Physical notes, and  Operative Reports.

Why Outsource to Sidqcon?

  • Experienced professional staff with an average of six years of MT operation
  • Quick turnaround time
  • Quality Data and document security
  • Choice of many audio file formats
  • High accuracy level

Our professionals have provided quality transcription services to healthcare service providers including hospitals and clinics across different locations in the US.

VoIP Server Installation and configuration

VoIP Server Installation and configuration includes complete VoIP PBX installation on a Slack Ware 11.0 based Xeon based Server. The server will act as a VoIP gateway and will provide call forwarding, call recording, call mixing and complete PBX features such as, Call distribution, Hunt groups, Predictive Dialer, Music on Hold, and Complete Inbound Call Solution.

Predictive Dialer Installation & Configuration:  includes complete Predictive Dialer solution installation on a Slack Ware 11.0 based Xeon based Server. Major features are;

  • Inbound, Outbound and Blended call handling
  • Outbound agent-controlled, broadcast and predictive dialing
  • Full USA FTC-compliance capability
  • Web-based agent and administrative interfaces
  • Ability to have agents operate remotely
  • Integrated call recording
  • Three-Way calling within the agent application
  • Scheduled Callbacks:  Agent-Only and Anyone
  • Scalable to hundreds of seats
  • Ability to use standard Telco lines and VOIP trunks
  • Open-Source AGPLv2 licensed, with no software licensing cost

Contact

Sidqcon (Pty) Ltd. (South Africa)

162 6th Avenue
Laudium
Pretoria, South Africa 0037
Sidqcon (Pty) Ltd.


Sidqcon (Pvt) Ltd. (Pakistan)

Office no. 33, 2nd floor
Rose-1 Plaza, I-8 Markaz
Islamabad, Pakistan